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Shipping Time/Expedited Shipping

Most approved* orders leave our warehouse within one business day. The time it takes to receive your package varies depending on the shipping method you choose, but our standard is ground. Orders containing special event merchandise will be held until all items are ready for shipping.

If you select an expedited method, restrictions do apply. PO/FPO and PO Box addresses will be automatically defaulted to USPS Priority Mail as these addresses do not have expedited shipping available.

Our carrier does not deliver to Hawaii, Alaska or Puerto Rico via 3-day. Residents of these states may choose our $6.99 Ground option or upgrade to an expedited option, such as 2-day for $19.95.

*Orders are approved once payment has been received and all shipping and billing information has been verified. This process is usually automatic, but under extenuating circumstances may take up to three business days.

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Shipping Method

We use a variety of carriers. These include:

  • FedEx
  • USPS
  • Landmark
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International Orders

*NEW* Faster International Shipping with Tracking for European Union and Australia
You asked for it and we listened. We are excited to offer faster, international shipping options with tracking to our customers in the European Union and Australia for the same flat rate of $24.95. For the 28 European Union countries, an additional 23% will be charged for duties and taxes in checkout at time of payment when the order is placed. No other fees will be due upon delivery. Australia will have no additional duties/taxes charges. Orders will arrive in 4-10 business days and will be fully trackable. Please see chart above for more information.

International Shipping (Other Countries excluding Canada)
We value our customers all over the world and work hard to provide the best shipping policies in the industry. Regardless of the amount of items you order, shipping is just a flat rate of $24.95. Orders will arrive in 7-21 business days. Please note, this method does not provide tracking information. We also offer an expedited option, with tracking, to many other countries for $39.95 and orders can be expected to arrive in 4-10 business days. International shipping is available on most items and countries, but if there are shipping restrictions, that information can be found directly underneath each product. Please note that manufacturer direct items are not available for international shipping. The destination country may charge duties and import taxes on the shipment. These charges are the recipient's responsibility and can be paid with cash or check. If applicable, the shipping carrier will collect these fees at the time of delivery. If your country is not shown in the drop down menu, please call Customer Service.

Shipping to Canada with Tracking
We are proud to announce we have changed our international shipping policies to Canada due to an overwhelming customer response expressing preference to pay duties, taxes and handling charges online at the time of purchase, as well as the ability to track orders. We can now act as broker/agent to customs and will charge a flat 25% international handling fee for all Canadian provinces. In doing so, customers will not be liable for any additional charges and we will work with customs directly. Additionally, we now offer the ability to track orders for our same low, flat rate of $12.95 (regardless of the order size) and packages can be expected to arrive in 5-10 business days.

Canadian Clearance Authority Statement
By ordering goods from Houston Rockets Official Online Store, I hereby authorize Landmark Trade Services Ltd. chosen by Houston Rockets Official Online Store to act as my agent, and to transact business with the CBSA (Canada Border Services Agency) to clear my merchandise, account for duties and taxes, to return merchandise to Houston Rockets Official Online Store, and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from Houston Rockets Official Online Store. In this connection, I also authorize the customs broker to endorse any refund cheque issued by the CBSA in my name, so that Houston Rockets Official Online Store can be reimbursed.

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Special Event Merchandise
Special event merchandise is available only after a special event, such as a championship game or a rivalry game. Ordering event merchandise delays shipment of your entire order. To receive the rest of your order quicker, order event merchandise separately. A message appears in red on the product detail page of each item explaining when that item will be shipped. If the item is available to be shipped separately, or split shipped, that will also be indicated in red on the product detail page and it will not hold up the rest of your order from shipping.
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Manufacturer Direct Merchandise
Manufacturer direct items are shipped to the customer directly from the manufacturer and are not available to international customers. Expedited shipping is not available for these items. When you order in stock items with manufacturer direct items, you may receive separate shipments.
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Partial Shipments
In some cases, orders with multiple items are shipped in multiple packages. These are called partial shipments. In this instance, items will ship from more than one shipping facility. You will receive notification when this occurs. If an expedited shipping choice is made, all items available for immediate shipment will process in that manner. All other items, such as special order items, will be sent via standard ground. Although multiple packages are being shipped, you will have only one shipping charge.
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